Privacy policy - Black Lotus Casino

Privacy Policy

At Black Lotus Online Casino, we are committed to safeguarding your privacy. We continuously monitor industry developments to ensure the highest levels of security and protection for your personal information.

If this Privacy Policy is translated into another language and any inconsistencies arise between the translated version and the English version, the English version shall prevail.

Our Casino(s) (as defined in our Terms and Conditions) offer online gambling entertainment services.

In this policy:

“We,” “us,” and “our” refer to our Casino(s), including all casinos within our group and TD Investments Ltd, a company registered in Belize.
“You” and “your” refer to any individual using our Website(s) and services and providing personal information to us.

All personal information submitted to us is securely stored, treated as confidential, and protected.

1. Privacy & Data Protection

By using our services, you entrust us with your personal data. We recognize the importance of this responsibility and take extensive measures to protect your information. We ensure compliance with relevant data protection regulations and implement strict security procedures to prevent unauthorized access.

This Privacy Policy explains:

What information we collect when you use our services.
Why we collect this information.
How your data is used.

By submitting your information and using our Website(s), you acknowledge and agree to the terms outlined in this Privacy Policy. If you do not agree with these terms or do not wish to provide the required personal information, please refrain from using our Website(s) or services.

2. Data Collection & Usage

To access and use our online casino services, including betting on slots, video poker, roulette, blackjack, or participating in promotions, we must collect certain personal data. Below is an overview of the types of data collected and their purposes.

a) Personal Information

Personal Information refers to any data that can directly or indirectly identify an individual.

How We Collect Personal Information:
If a customer is not physically present for identification, additional verification steps are required, including:

Verification through supplementary documents, data, or information.
Additional certification by a financial or credit institution.
Confirmation that the first payment is made through an account registered in the customer’s name.

Personal Information may also include:

Registration details: Name, date of birth, email, phone number, physical address, etc.
Payment details: Credit card/bank details for deposits and withdrawals.
Correspondence records: Emails, live chats, and calls with customer support.
Account activity: Login details, transaction history, location data, and activity logs.

To maintain security and prevent fraud, all depositing players will be contacted by our support team to verify their account details.

We do not sell, trade, or rent your personal information to third parties. Only authorized staff members have access to customer account details.

b) Payment Information

To use our casino services, including deposits, withdrawals, and gameplay, we collect payment-related information.

Verification Requirements:

A valid copy of your government-issued ID (driver’s license, passport, etc.).
A copy of the credit/debit card(s) used (middle 8 digits and CVV code must be hidden).
If you’ve previously withdrawn funds, additional identity and address verification may be required.

These measures are essential for ensuring security and compliance with regulatory requirements.

c) Voluntary Information

We also collect information voluntarily provided by you, such as:

Responses to communications from us.
Information shared via live chat, email, or support interactions.

d) Device Information

We collect technical data from your device, including:

Device identifiers (e.g., MAC address, IP address, geolocation data).
Browser type and version.
Operating system details.

This information helps us optimize user experience and prevent fraudulent activity.

e) Third-Party Information

For security assessments, we may obtain personal data from third parties, such as:

Credit history checks from financial providers.
Identity verification to prevent fraudulent activity.

f) Non-Personal Information

Non-Personal Information refers to anonymous data that cannot be used to identify you.

Examples of Non-Personal Information:

Technical Data: Browser type, operating system, language settings, access times, etc.
Gameplay Data: Deposits, bets, session durations, high scores, etc.
Device & Connection Data: Detection of VPNs, proxies, or unauthorized software.
User Activity Data: Page visits, time spent on pages, clicks, and interactions.

This data is used for:

Enhancing the user experience.
Improving security and fraud detection.
Conducting web analytics and research.

When personal and non-personal data are combined, they will be treated as personal information.

3. Data Security & Confidentiality

We employ stringent security measures to protect your data. This includes:

Secure storage of personal information on encrypted servers.
Limited access to authorized personnel only.
Compliance with regulatory security standards.

We may anonymize certain data to enhance privacy, and any anonymized data may be used for analytics or marketing without restriction.

4. Your Rights & Choices

You have the right to:

Access your personal data held by us.
Request corrections to inaccurate data.
Request deletion of your personal information, subject to legal and regulatory requirements.
Opt out of marketing communications.

To exercise these rights, please contact our Customer Support.

5. Third-Party Links

Our Website(s) may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We recommend reviewing their privacy policies before sharing any personal information.

6. Policy Updates

We may update this Privacy Policy periodically. Any significant changes will be communicated through our Website(s) or via email. Your continued use of our services constitutes acceptance of the updated policy.

7. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact our Customer Service Department via the links on our Website(s).

8. Cookies & Data Collection

Cookies

A cookie is a small text file that collects data about your online activities. Cookies serve various essential purposes, including:

Enhancing website navigation – allowing you to move between pages efficiently.
Enabling automatic features – streamlining your experience when using our online casino.
Remembering preferences – such as your favorite games (slots, roulette, video poker, blackjack, etc.), making interactions faster and easier.

Cookies do not harm your device. They are non-executable and cannot install malware. Instead, they function as a personalized file that updates each time you visit our website.

Cookies also help ensure that the content you see is relevant to your interests and assist in gathering valuable statistics on how you use our services. The collected data is stored on your personal device to provide you with a seamless and customized experience.

How We Use Cookies

We utilize cookies to:

Store website preferences and customizations.
Improve your overall customer experience.
Analyze website usage to enhance our services.
Tailor marketing efforts for casino promotions and offers.

We, along with third-party service providers, use cookies and tracking pixels to collect information regarding your preferences when you visit our website or use our services.

Types of Cookies

Session Cookies – Stored temporarily while you browse and deleted once you close your browser.
Persistent Cookies – Remain on your device for a set period, allowing us to remember you for future visits. These cookies store login details and preferences to enhance your experience.
Third-Party Cookies – Set by external websites or services (e.g., analytics providers) to show relevant content and advertisements.
Flash Cookies – Used during gameplay to improve performance and speed up loading times.

9. Pixels & Tracking

We also use pixel-based tracking to monitor visits and measure the success of advertisements. This helps us refine marketing efforts and track conversions for campaign optimization.

Since this information is classified as non-personal data, we may share it with third parties. More details on third-party data collection can be found in the “Third-Party Data Collection” section.

By using our services, you agree to the use of cookies and pixels as described in this Privacy Policy.

If you wish to disable cookies, you can do so through your device settings. However, please note that some features may not function optimally, and access to certain website content may be restricted for security reasons.

10. How We Use Your Information

When you register for an account with us, you enter into a contractual agreement with Black Lotus Online Casino by accepting our Terms and Conditions. Under this agreement, we are legally allowed to process your personal data in order to fulfill our services.

Your information is used to:

Create and manage your account.
Provide a seamless user experience.
Keep you informed about updates, promotions, and special offers.
Enhance security and ensure responsible gaming.
Detect and prevent fraud and illegal activities.
Improve our services through analytics and user feedback.
Investigate policy violations and enforce our Terms and Conditions.
Ensure compliance with legal and regulatory requirements.

11. Data Sharing & Third-Party Services

We do not sell, rent, or trade your personal data. However, we may share your information with authorized third parties for specific purposes outlined in this Privacy Policy.

Who We Share Data With:

Affiliated companies & partners – within our business group.
Payment processors & financial institutions – for secure transactions.
Subcontractors & service providers – including IT, hosting, and customer support.
Auditors & consultants – for regulatory and operational assessments.
Law enforcement & fraud prevention agencies – to investigate potential violations.
Potential investors or buyers – in case of a business acquisition.

Your non-personal data (which cannot identify you) may be shared for marketing, research, and analytical purposes.

If required by law, or if it is necessary to protect our rights, safety, or the integrity of our services, we may disclose your information to relevant authorities.

12. Third-Party Data Collection

This Privacy Policy applies only to our own services. If you access third-party websites, applications, or services via our platform, their privacy policies will apply.

We are not responsible for how external websites or services collect and use your data. You should review their privacy policies before sharing any personal information.

By using external services, you acknowledge and accept the associated risks and release us from any liability regarding their handling of your data.

13. Your Rights & Choices

In compliance with the EU General Data Protection Regulation (GDPR), you have the right to:

Access your personal data.
Correct or update inaccurate data.
Request deletion of your data (subject to legal requirements).
Restrict processing of your data.
Opt out of marketing communications.

To request changes or deletion of your data, please contact us via the details provided on our Contact Us page.

Data Retention Policy

We retain customer data for a minimum of five years after account closure, as required by legal and regulatory obligations.

If errors occur in your data, you may request corrections. However, some information may need to be preserved in its original format for compliance purposes.

14. Data Security & Protection

We employ advanced security measures to protect your personal data, including:

Secure network infrastructure – with intrusion detection and firewalls.
Encrypted communication protocols – safeguarding sensitive data.
Access control procedures – restricting data access to authorized personnel.
Internal & external audits – ensuring compliance with industry standards.

Despite our best efforts, no system is 100% secure. While we take all reasonable precautions to protect your data, we cannot guarantee absolute security against unauthorized access or misuse.

15. Final Notes

This Privacy Policy serves as your guide to how we collect, use, and share your personal information.

We may update this policy periodically. Any significant changes will be communicated via our website or email. Your continued use of our services after such updates constitutes acceptance of the revised terms.

For any concerns or inquiries, please reach out to our Customer Support Team.

16. Data Transfer

As a global operation, we may need to transfer your Personal Information to countries outside your geographic location.

While data protection laws in these countries may differ from those in your region, we take necessary precautions to ensure your information receives adequate protection. By using our services, you consent to the transfer of your personal data across international borders.

If you believe your privacy has been compromised or suspect any misuse of our services, please contact us directly at support@blacklotuscasino.com or via our Toll-Free line: 1-866-403-6954.

17. Marketing

By accepting this Privacy Policy, you acknowledge and agree that we may use your Personal Information (such as name, home address, email, and phone number) or share it with authorized third-party subcontractors for marketing purposes. These promotional materials may include offers related to:

Our services and related products.
Other companies within our Group.
Our business partners and affiliates (“Marketing Affiliates”).

We may also share your Personal Information with our Marketing Affiliates to provide you with relevant marketing offers. These offers may be communicated via:

Email
Direct mail
SMS
Telephone marketing

Opting Out

You can opt out of receiving promotional messages at any time by contacting us at:

📧 Email: support@blacklotuscasino.com
📞 Toll-Free Line: 1-866-403-6954

Even if you unsubscribe from marketing emails, we may still send you important service-related updates.

By downloading, installing, or accessing our services, you agree that we may share your Personal Information with our Marketing Affiliates for marketing purposes.

18. Advertisements

We may work with third-party partners and share Non-Personal Information to analyze the effectiveness of our advertising campaigns and refine our marketing strategies.

19. Corporate Transactions

In the event of a corporate transaction such as a merger, acquisition, bankruptcy, asset transfer, or business reorganization, we may share or transfer your Personal Information as part of the transaction.

If this occurs, the acquiring company will assume the rights and obligations outlined in this Privacy Policy and should notify you of any changes.

20. Minors

Our services, promotions, and events are not intended for individuals under the age of 18 (or the legal age of consent in your jurisdiction, whichever is higher).

If you are underage, you must not:

Use our services.
Provide any Personal Information to us.

We reserve the right to verify user age and take necessary actions if we discover a minor has provided information. If we determine that an underage individual has shared personal data, we will delete the information and may report the violation.

If you suspect a minor has provided us with Personal Information, please contact us immediately:

📧 Email: support@blacklotuscasino.com
📞 Toll-Free Line: 1-866-403-6954

21. Updates & Amendments

We may update this Privacy Policy from time to time due to:

Security enhancements
Changes to our services
Legal or regulatory updates

The latest version will always be available on our website. We encourage you to review this policy regularly.

Your continued use of our services after an update constitutes acceptance of the revised Privacy Policy.

22. How to Contact Us

If you have any questions regarding our online casino services or this Privacy Policy, feel free to reach out to us:

📧 Email: support@blacklotuscasino.com
📞 Toll-Free Line: 1-866-403-6954

We encourage you to review this Privacy Policy carefully to make informed decisions regarding your data.